Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.

Exchanges

The fastest way for an exchange is by making a separate purchase for the new item.

Then contact us at info@jnsfasteners.com.au with your initial invoice number.

We'll send you a return shipping label, as well as instructions on how and where to send your package.

Once we have received the returned product/s, we will refund your initial purchase. It may take 2-3 business days for your funds to arrive depending on method of payment.

To be eligible for a refund, your item must be in the same condition that you received it and in its original packaging.

Return policy

To start a return, please contact us at info@jnsfasteners.com.au advising of your intention to return your purchase.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You'll also need to reference an invoice number with the returned product/s.

Returns for change of mind or choosing an unsuitable product will NOT include a return shipping label; shipping costs will need to be covered by the customer in order to receive a refund for the product/s.

Once we have received the returned product/s, we will refund your purchase. It may take 2-3 business days for your funds to arrive depending on method of payment.

You can always contact us for any return question at info@jnsfasteners.com.au or contact us on 03 9543 6999.

Damages and issues

Please inspect your products upon receiving your order and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.